Refund & Cancellation Policy
Cancellation and refund rules depend on what you booked (tour, package, guide, car, stay, or experience) and how far ahead you cancel. The exact window and any fee are shown at checkout and in your confirmation email. Read those two places first; they beat this page if they differ.
If the law or your contract gives you a right to cancel, we honour it. Promo codes, gift vouchers, and fixed-date deals may expire or carry a change fee. That is written on the voucher or on the product page before you pay.
If we cancel a day for safety or operations, we offer a new date or a refund under the terms of that booking. Weather holds for outdoor days are listed on the product page.
A date change is not the same as a cancel. Ask us first. If the host or car is free on the new day, we move the booking. If it is not, the cancel rules on your confirmation apply.
For a question about one booking, write to us with the reference from your email.
How to ask for a change or refund
Use the contact form or email bakuholidaystour@gmail.com. Put the booking reference in the first line. Say whether you want a new date, a name change, or a cancel. We reply on business days, usually within one day.
Refunds go back to the same card or method you paid with. Bank timing is not ours to set. We do not keep a cash balance on the site. If a voucher applies, we say so in the reply and give the expiry date.
This page is a summary. Checkout and your confirmation are the terms for that booking. If you have not booked yet, the product page is the right place to check the cancel window before you pay.